Urget help regarding DOTM license.

Urget help regarding DOTM license.

I tired to apply new dotm link( pokhara) but when trying to fill registration i couldn’t use my full citizenship number which is eg. 12345/300.
“/” symbol didn’t work idk why. And i did with space eg. 12345 300 and it worked but issue here is i called dotm pokhara office this morning and officer said citizenship number should be exact as citizenship; he told me to visit 16 number room. It mean can i change or re-edit the issue?
Idk I’m new here plz help.


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