The Nepal Telecommunication Authority (NTA), which is the telecom regulator in Nepal, recently issued a directive to Smart Cell, a telecom service provider in the country, to resume its services. This decision was made after Smart Cell’s network went offline in various parts of the country without any official notice. The NTA’s monitoring body took strong notice of the issue and requested that the telco resume its services immediately.
Smart Cell’s network outage had been a cause of concern for many users in different areas, as they had been experiencing issues for months without any communication from the company. Some users reported that the network came back online after maintenance, while others said that there was no intervention for months. As an essential service provider, the telecom company has a responsibility to continue operating its telecommunication service in compliance with the laws and regulations.
According to the NTA, as long as Smart Cell has its license in force, it must continue to provide services. The regulator emphasized that Smart Telecom Pvt. Ltd. should operate its telecommunication service efficiently so that customers can enjoy uninterrupted service. Smart Cell’s license is expiring soon, and the company has not paid off its dues. It is reported that the telco has a total liability of Rs 30 billion to clear off to keep its unified license.
In conclusion, the NTA’s directive to Smart Cell highlights the importance of telecommunication services as essential services and the need for service providers to comply with regulations and fulfill their responsibilities. The decision also emphasizes the importance of clear communication with customers and prompt action to resolve network issues.
